Shipping policy
ORDER PROCESSING TIME
Orders are processed within 2–3 business days after payment has been successfully completed.
Business days are Monday through Friday and exclude weekends and public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During major promotions, holidays, or periods of unusually high order volume, processing may take slightly longer. Shipping time begins after your order has been processed and dispatched.
ORDER CANCELLATION
Orders begin processing shortly after they are placed. Because of this, we may not be able to cancel or modify an order once processing has started.
If your order has already been processed or shipped, please wait until it is delivered and contact our support team to request a return. Eligible refunds will be issued after the returned item has been received and inspected in accordance with our return policy.
PRIORITY + INSURED SHIPPING
If you selected Priority + Insured Shipping, your order may be eligible for either a replacement shipment or a refund if the carrier confirms that the package was lost in transit.
Orders placed with Free Shipping or Priority Processing may be eligible for reshipment if the carrier confirms that the package was lost during transit.
Claims may require a carrier investigation before a replacement or refund can be approved.
INTERNATIONAL SHIPPING
We offer international shipping to many countries and regions. However, shipping may not be available to every destination. If we are unable to ship to your address, we will contact you using the email address provided with your order.
We work with fulfillment locations in the United States, Asia, the United Kingdom, and Australia. Your order will be shipped from the fulfillment location where inventory is available at the time of purchase.
As a result, the shipping origin may differ from your delivery country.
ESTIMATED DELIVERY TIME
Your estimated delivery time includes:
Order processing time + shipping transit time
Processing normally takes 2–3 business days. Estimated shipping times after dispatch are shown below:
| Delivery Location | Estimated Shipping Time After Dispatch | Estimated Total Delivery Time |
|---|---|---|
| United States | 7–15 business days | 9–18 business days |
| Canada and Europe | 7–15 business days | 9–18 business days |
| Australia and New Zealand | 7–15 business days | 9–18 business days |
| Central and South America | 15–25 business days | 17–28 business days |
| Asia | 7–15 business days | 9–18 business days |
| Africa | 15–30 business days | 17–33 business days |
Please note: These delivery times are estimates and are not guaranteed. Delivery may be delayed by customs inspections, local postal services, severe weather, carrier disruptions, public holidays, incorrect address information, or other circumstances outside our control.
Shipping estimates do not include customs clearance delays.
LOST OR MISSING PACKAGES
modellee™ is not responsible for packages that cannot be delivered because an incorrect or incomplete shipping address was entered during checkout.
Please review your billing and shipping information carefully before submitting your order.
If we shipped your order to an address different from the address provided at checkout due to an error on our part, we will take responsibility and arrange an appropriate replacement at no additional charge.
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building reception area, and the local carrier before contacting our support team.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
These charges are not included in the product price or shipping fee and are the responsibility of the customer. We do not control these charges or determine how much they may be.
By placing an international order, you acknowledge that your package may be inspected by customs and may be subject to additional fees or clearance delays.
TRACKING INFORMATION
You will receive a shipping confirmation email with your tracking number after your order has been dispatched.
Please allow 2–5 business days for the carrier to activate and update the tracking information. In some cases, limited tracking information may be available for certain international or economy shipping services.
MY TRACKING SAYS “NO INFORMATION AVAILABLE”
Tracking information may not appear immediately after your shipping confirmation email is sent. Some carriers require 2–5 business days to scan the package and update their tracking system.
If more than five business days have passed since you received your shipping confirmation and tracking still shows no information, please contact our support team.
WILL MY ITEMS ARRIVE IN ONE PACKAGE?
Items from the same order may be shipped separately depending on inventory availability, package size, and fulfillment location.
You may receive separate shipping confirmation emails and tracking numbers for each package. Separate packages may also arrive on different days.
DELIVERY DELAYS
If your order has not arrived within the estimated total delivery time shown above, please review your tracking information first.
If tracking has not updated for an extended period or the package appears to be lost, contact our support team with your order number so we can review the shipment with the carrier.
We appreciate your patience and will do our best to assist you.